We’re Here to Help
If you need support with an order, have a question about ELF Nicotine Pouches, or need assistance with your account, our customer care team is ready to help.
You can reach us by completing the contact form below, emailing us, or calling our customer support line.
Email Support
support@elfpouches.co.uk
We aim to respond to all messages within 1–2 working days.
Customer Support Phone Number
0800 731 1178
Available Monday–Friday, 9 am–5 pm (excluding bank holidays)
How We Can Help
Our team can assist with:
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Order issues or delivery updates
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Product queries
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Returns and refunds
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Faulty or damaged item reports
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Account and payment queries
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General customer support
Before Getting in Touch
You might find what you need here:
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Returns & Refunds
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Shipping Information
Our Working Hours
Monday–Friday: 9am–5pm
(Excluding bank holidays)
