Effective Date: October 29, 2025
ELF Pouches (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, use our services, or purchase our products. By using our website or services, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We may collect personal and non-personal information to improve our services and provide a seamless user experience. This includes:
Personal Information:
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Name, email address, and phone number when you contact us, subscribe to newsletters, or place an order.
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Billing and shipping information are collected when you make a purchase.
Non-Personal Information:
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IP addresses, browser type, device information, operating system, and location data.
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Website usage data, including pages visited, time spent, and click activity.
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Cookies and analytics data are collected via third-party providers such as Google Analytics.
2. How We Use Your Information
We may use your information for the following purposes:
To Fulfil a Contract:
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Process and deliver orders.
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Respond to inquiries and provide customer support.
For Legitimate Interests:
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Improve website functionality, products, and services.
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Conduct market research and analyse trends.
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Communicate promotions, offers, and updates.
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Prevent fraud and security incidents.
With Your Consent:
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Send marketing communications and newsletters.
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Use cookies and similar tracking technologies for analytics and personalised content.
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Share information with third parties only when explicitly permitted.
To Comply With Legal Obligations:
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Fulfil regulatory, compliance, and investigative requirements.
3. Data Sharing and Transfers
We may share personal information with:
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Service providers who assist with website hosting, payment processing, marketing, and analytics.
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Law enforcement or government agencies, if required by law.
Your data may be stored or processed in countries without equivalent data protection laws. We implement appropriate safeguards to protect your information in these cases.
4. Data Security and Retention
We use technical and organisational measures to protect your data against unauthorised access, misuse, or disclosure. This includes secure servers, encrypted communications, and restricted access.
We retain personal data only as long as necessary for the purposes for which it was collected, or as required by law.
5. Age Restriction
Our products are intended for adults aged 18 or over, or the legal minimum age in your jurisdiction. We do not knowingly collect information from anyone under this age. If we discover that we have inadvertently collected data from a minor, we will delete it immediately.
6. Cookies and Tracking
We use cookies and similar technologies to enhance user experience and analyse site performance. You may disable cookies in your browser settings; however, some features of the website may not function properly without cookies.
For more information, see our Cookie Policy.
7. Your Rights
You have the right to:
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Access and correct your personal information.
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Request deletion of your personal data, subject to legal or contractual obligations.
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Withdraw consent where applicable.
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Object to the processing of your personal data.
Requests can be submitted to support@elfpouches.co.uk.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices. We recommend reviewing the privacy policies of any third-party sites you visit.
9. Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or services. Significant updates will be communicated via the website or email notifications.
10. Contact Us
For questions about this Privacy Policy or your personal data, contact us at:
Email: support@elfpouches.co.uk
Phone: 0800 731 1178
