ELF Nicotine Pouches – Returns & Refunds Policy

At ELF, we want you to be satisfied with your purchase of our premium nicotine pouches. Please read our returns and refunds policy carefully to understand your rights and how we handle returns, exchanges, and refunds.

1. Returns and Refund Eligibility

Due to hygiene and safety regulations, opened nicotine pouches cannot be returned.

You may be eligible for a refund or replacement if:

• You received a damaged product

• You received an incorrect product

• Your product is faulty

All claims must be submitted within 14 days of receiving your order.

Important: Refunds are not available for opened or used products.

2. How to Request a Return or Replacement

To request a refund or replacement:

1. Contact our customer support team at support@elfpouches.co.uk

2. Include the following in your email:
   
   

• Your order number

• A description of the issue

• Photos of damaged or incorrect items (if applicable)

Once your request is received, our team will review your case and provide instructions on how to proceed.

3. Refunds

• Eligible refunds will be issued to the original payment method.

• Please allow 5-10 business days for your refund to appear, depending on your payment provider.

• Refunds are only issued for faulty, damaged, or incorrect products.

4. Exchanges

• Exchanges are available for faulty or incorrect items only.

• Replacement products will be sent at no additional cost.

• We aim to process all exchanges quickly and efficiently to ensure minimal disruption.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

• Opened nicotine pouches

• Products damaged due to misuse, improper storage, or negligence

• Items purchased from third-party retailers

6. Shipping Costs for Returns

• If your return is due to a fault on our part, ELF will cover all return shipping costs.

• For returns outside of our fault (if eligible), customers may be responsible for shipping fees.

7. Contact ELF Customer Support

If you have any questions about returns, refunds, or exchanges, please contact our friendly support team:

Email: support@elfpouches.co.uk

Our team is committed to providing a safe, reliable, and hassle-free shopping experience for all customers purchasing premium ELF nicotine pouches online.