At ELF, we aim to make your shopping experience as smooth and convenient as possible. Whether you’re stocking up on your favourite nicotine pouches or trying something new, we ensure fast, reliable delivery straight to your door.
Delivery Costs
We offer simple, transparent delivery pricing with no hidden fees:
Free Delivery
- Free shipping for orders £15.00 and above
Free delivery typically arrives within 2–3 working days, depending on your location and order time.
Standard Delivery
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£1.99 for orders under £20.00
Standard delivery typically arrives within 2–4 working days, depending on your location and order time.
Express Delivery
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£5.00 (flat rate on all orders)
Express delivery typically arrives next working day when ordered before the cut-off time (subject to courier capacity, weekends and bank holidays excluded).
Order Processing Times
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Orders placed before 1pm (Monday–Friday) are usually processed and dispatched on the same day.
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Orders placed after 1pm, or on weekends and bank holidays, will be processed on the next working day.
We always work hard to dispatch your order as quickly as possible.
Holiday Period Notice
During the festive period, courier volumes increase significantly, which may lead to slightly longer delivery times.
We recommend placing your orders early to ensure your ELF nicotine pouches arrive in time for the holidays.
Delivery Partners
We partner with trusted UK couriers to ensure your order arrives safely and on time. Once dispatched, you’ll receive tracking updates directly from the courier (where applicable).
Missing, Delayed or Damaged Orders
If your order hasn’t arrived within the expected time frame, or if it arrives damaged, please contact our support team so we can resolve the issue promptly.
Contact Us:
Call us: 0800 731 1178
Email us: support@elfpouches.co.uk
Or reach out using our Contact Us form.
Age Verification & Delivery
As nicotine products are strictly for adults aged 18 and over, all orders undergo age verification at checkout. In some cases, the courier may request proof of age upon delivery.
This ensures we comply with UK regulations and keep our products out of the hands of minors.
Returns & Refunds
If you need to return an item or believe there is an issue with your order, please refer to our Returns Policy for full details on eligibility, process, and timescales.
