Effective Date: 29 October 2025
Website: https://elfpouches.co.uk
Welcome to elfpouches.co.uk (“ELF”, “we”, “our”, “us”). By accessing or using this website, you agree to be bound by these Terms & Conditions. Please read them carefully before using the site or placing an order.
If you do not agree with these terms, you must stop using the website immediately.
We also encourage you to review our Privacy Policy, which explains how we collect, use, and secure your personal information.
ELF may update these Terms & Conditions at any time. Changes will be posted on this page, and continued use of the site after updates constitutes acceptance of the revised terms.
1. Eligibility & Age Verification
By using this website and placing an order, you confirm that:
● You are 18 years of age or older
● You are legally permitted to purchase nicotine products in your jurisdiction
● All information you provide is accurate and truthful
We reserve the right to cancel orders, request identification, or restrict access if we believe you are under 18 or are providing false information.
2. Electronic Communications
When you contact ELF, whether by email or through our website, you are communicating electronically. You consent to receiving electronic communications from us, including:
● Order updates
● Customer support responses
● Legal notices
● Account communications
● Marketing emails (you may unsubscribe at any time)
All electronic communications satisfy legal requirements for written notice.
3. Website Content & Intellectual Property
All content on elfpouches.co.uk, including but not limited to:
● Text
● Product descriptions
● Logos
● Images
● Icons
● Videos
● Digital downloads
● Data compilations
…is the property of ELF (Star Latitude (BVI) Limited) and is protected by UK and international copyright laws.
You must not copy, reproduce, distribute, modify, or create derivative works from any material on this site without written permission from ELF.
Our name, branding, logos, icons, and service names are registered trademarks. Unauthorised use is strictly prohibited.
Certain ELF product components may be covered by pending patents.
4. Our Products & Descriptions
We make every effort to ensure that product descriptions, images, and information are accurate and up to date. However:
● Colours, flavours, and packaging may vary slightly between batches
● Nicotine strength, format, and flavour notes may differ slightly
All products are sold subject to availability. We reserve the right to discontinue items without notice.
5. Pricing & Payment
All prices on the website are shown in GBP (£) and include VAT unless stated otherwise.
We reserve the right to:
● Change prices at any time
● Correct pricing errors
● Cancel or refuse an order if a pricing error occurs
Accepted payment methods will be displayed at checkout. Orders are confirmed once payment has been successfully processed.
6. Ordering & Contract Formation
When you place an order:
1. You will receive an order confirmation email acknowledging receipt
2. A contract is formed only once your order is dispatched
We may refuse or cancel an order if:
● We cannot verify your age
● The product is out of stock
● There is an error in the product or pricing information
● We suspect fraudulent or abusive activity
7. Delivery
We aim to dispatch orders promptly; however, delivery times may vary due to courier busy periods and external factors.
You are responsible for providing accurate delivery information. ELF is not liable for:
● Delays caused by couriers
● Orders delivered to incorrect addresses supplied by the customer
● Missed deliveries
Delivery costs and available services are shown at checkout.
8. Returns, Refunds & Exchanges
Please refer to our full Returns Policy page for details.
Key points include:
● Opened nicotine pouches cannot be returned for hygiene & safety reasons
● Damaged, defective, or incorrect items must be reported within 14 days
● Refunds are issued to the original payment method
● Replacement or exchange options depend on product condition and eligibility
Contact: support@elfpouches.co.uk
9. Your Account
If you register an account on elfpouches.co.uk, you are responsible for:
● Keeping your login credentials secure
● Ensuring your details are accurate and up to date
● All activity conducted under your account
We may suspend or terminate accounts that violate these terms.
10. Promotions, Discounts & Offers
Any promotional offers, discount codes, bundles, or limited-time deals:
● Cannot be exchanged for cash
● Cannot be combined unless explicitly stated
● Must be used within the stated timeframe
● Are subject to product availability
We reserve the right to modify, cancel, or withdraw promotions at any time.
11. Limitation of Liability
To the fullest extent permitted by law, ELF is not liable for:
● Losses arising from the misuse of nicotine products
● Indirect, incidental, or consequential damages
● Loss of data, revenue, or business
● Issues beyond our reasonable control
● Delays caused by third-party services, including couriers
Your statutory rights as a consumer remain unaffected.
12. Acceptable Use of the Website
You agree not to:
● Engage in fraudulent, abusive, or illegal activity
● Attempt to interfere with the website’s security
● Use automated tools to extract data or content
● Upload harmful code, malware, or disruptive content
Any breach may result in account termination or legal action.
13. Third-Party Links
This website may contain links to third-party sites. ELF is not responsible for:
● Content
● Privacy practices
● Accuracy
● Services or products offered
Visiting external links is at your own risk.
14. Severability
If any portion of these Terms & Conditions is determined to be unlawful or unenforceable, the remainder will continue in full force and effect.
15. Governing Law
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales.
Any disputes will be handled exclusively by the courts of England and Wales.
16. Contact Us
For any questions about these Terms & Conditions, please contact:
Our team is here to help with any queries regarding your order, account, or experience on our site.
